Shipping policy

Last updated: October 20, 2026

Delivery in 5 to 10 business days

Our estimated delivery time is 5 to 10 business days from order confirmation, including preparation and transit. Business days are Monday through Friday, excluding public holidays. This estimate applies to the destinations available at checkout unless a different delivery estimate is clearly shown before you pay.

Shipping costs and destinations

We currently ship to the United States, Canada, Australia and New Zealand.

Standard shipping is free on all Magora orders to destinations available at checkout. There is no minimum purchase required. Available destinations and any optional delivery upgrades are displayed before payment. Any taxes or duties collected by Magora are shown before payment. If additional import charges may be payable on delivery for your destination, this will be disclosed before purchase.

Order confirmation and tracking

After placing an order, you will receive an order confirmation by email. Once your parcel is dispatched, we will email the tracking details. Tracking can take time to show the first carrier scan. Orders containing several items may arrive in separate parcels, without an extra shipping charge unless agreed before purchase.

Delays

If we become aware of a delay affecting the promised shipment date, we will notify you with a revised estimate and explain your options, including cancellation and a refund where applicable. If your order has not arrived within 10 business days, email support.magora@gmail.com with your order number so we can investigate with the carrier.

Address changes

Please check your address carefully before paying. Contact us promptly if it needs correcting. Once a parcel is dispatched, a change may no longer be possible. We will explain the available options and any proposed additional cost before you agree to it.

Lost, damaged or incorrect deliveries

If a parcel is missing, damaged or contains the wrong item, contact us with your order number and any relevant details or photos. We will investigate and arrange an appropriate replacement or refund. Purchasing optional shipping protection is not a condition of receiving help or exercising your legal rights.

Returns and exchanges

Our 30-day return policy includes free returns and exchanges. Contact us before sending anything back so we can provide the correct address and prepaid return arrangements.

Contact

Magora, operated by GT Scale Commerce LLC.
Email: support.magora@gmail.com
Business mailing address: 30 N Gould St #6543, Sheridan, WY 82801, United States. This is not a returns warehouse.