Refund policy

Last updated: October 20, 2026

Our 30-day money-back guarantee

Try your Magora bracelet at home. If it is not right for you, request a return or exchange within 30 calendar days of delivery. Returns and exchanges are free. There are no restocking fees.

How to request a return

1. Email support.magora@gmail.com with your order number and the items you wish to return or exchange.
2. We will provide the correct return address and a prepaid return label or another return method paid for by Magora.
3. Pack the items securely and send them using our instructions. Keep your proof of shipment.

You may try the bracelet during the guarantee period. Please return the item and any included accessories with reasonable care. Original packaging is appreciated but is not required. Deliberate damage and items lost after delivery are not covered by this voluntary guarantee.

Refunds

We will issue your refund to the original payment method within 10 business days after receiving your return, or after approving a refund without a return. Your bank or payment provider may need additional time to display the credit. Contact us if you have not received confirmation within this period.

For a full refund on a multi-item bundle, return all physical items in the bundle. A partial refund is based on the amount actually paid for the returned items, with the bundle discount allocated proportionally. Free digital gifts do not need to be returned and will not be deducted from your refund. A full order return includes any standard outbound shipping charge paid to Magora. Any optional premium delivery upgrade is refundable where required by law.

Free exchanges

Contact us within 30 days of delivery. We cover the return shipping and the standard shipping of the replacement. Exchanges depend on availability. If the requested item is unavailable, you may choose a refund instead.

Damaged, incorrect or missing orders

Contact us as soon as you notice a problem, with your order number and, where relevant, a photo of the item or packaging. We will investigate and arrange an appropriate replacement or refund at no extra cost. Optional shipping protection is not required to receive assistance or exercise your consumer rights.

Cancellations

Email us as soon as possible to request a cancellation or address change. If the order has already been dispatched, we may be unable to stop it, but our return policy still applies.

Your legal rights

This guarantee is additional to any mandatory cancellation, warranty or consumer rights that apply where you live. It does not restrict those rights.

Return address

Contact us before mailing a return. Our registered business address is not a returns warehouse.

Magora is operated by GT Scale Commerce LLC, 30 N Gould St #6543, Sheridan, WY 82801, United States.